Last Updated: February 25, 2026

1. Program Description

Prime Claims Group (“we,” “our,” “us”) provides SMS/text message communications to deliver service updates, appointment reminders, account notifications, customer support messages, and marketing/promotional messages (only when explicitly opted in). Message frequency varies.

2. Opt-In Consent

By providing your mobile number and opting in through our website, online forms, SMS keyword, or direct request, you authorize us to send SMS/text messages to the number provided. You confirm you are the owner or authorized user of the number. Message & Data Rates May Apply.

3. Opt-Out Instructions

You may opt out at any time by replying STOP. After opting out, you will receive a confirmation message and no further messages unless you opt in again. For assistance, reply HELP.

4. Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier plan.

5. Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery depends on your mobile carrier, network availability, device compatibility, and other factors outside our control.

6. Privacy & Data Use

Your information is handled in accordance with our Privacy Policy. We do not sell or share your mobile number with third parties for their own marketing purposes.

7. Service Availability

SMS delivery may be impacted by carrier limitations, network congestion, or technical issues. We are not responsible for delays or failures in message delivery.

8. Support

For help or questions regarding our SMS program:
Reply HELP to any message.
Email: claims@primeclaimsgroup.org
Phone: (855) 342-6546