Last Updated: February 25, 2026

Prime Claims Group (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and SMS communications.

Information We Collect

We may collect the following categories of information:

• Personal Information: Name, contact details, account information, and any information you provide to us.
• Automatically Collected Information: IP address, browser type, device identifiers, and usage data.
• SMS-Related Data: Phone number, message content, delivery status, timestamps, and interaction history.

How We Use Information

We use collected information to:

• Provide and improve our services
• Communicate with clients
• Send SMS notifications and service updates
• Verify identity and prevent fraud
• Comply with legal and regulatory requirements

We do not sell or rent personal information.

SMS Communications

By providing your mobile number, you consent to receive SMS messages from Prime Claims Group related to your account, service updates, and important notifications. Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance. You may also request removal by contacting us at claims@primeclaimsgroup.org.

We may collect and store information related to your SMS interactions, including your phone number, message content, delivery status, and timestamps. This information is used solely to provide and improve our messaging services and may be shared with our SMS service provider (RingCentral) for delivery and compliance purposes.

For additional details, please review our SMS Terms & Conditions.

Data Sharing

We share information only with:

• Service providers who support our operations
• Legal authorities when required by law
• Other parties as necessary to operate our business

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

Data Retention

We retain information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

You may request access, correction, deletion, or withdrawal of consent by contacting us at claims@primeclaimsgroup.org.

Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

Contact Us

Email: claims@primeclaimsgroup.org

Phone: (855) 342-6546